Cultural Intelligence and Organizational Capabilities: An Appraisal of Jordanian Commercial Banks

Abstract

The purpose of this research is to identify relationship between cultural intelligence and organizational capabilities in Jordanian Commercial Banks. The research method is descriptive- correlation. Statistical population included the supervisory and regulatory functions in these banks which totaling (524) employees, and the sample size of (368) employees was determined based on the Cochran formula. The sampling method used is proportional stratified random sampling. Data collected were used from two questionnaireswith these items: cultural intelligence questionnaire of Ahn & Ettner and organizational capabilities questionnaire of Al-Ajami. For appointment of questionnaires validity, of the method content-related validity, and to assess scale the reliability of the questionnaires, Cronbach's Alpha coefficient was used. It was estimated 0.94 and 0.78 respectively. Results situation of cultural intelligence and organizational capabilities was above the average level. The findings indicated that there is a significant positive relationship between cultural intelligence and its dimensions with organizational capabilities, there is a significant positive relationship between cultural intelligence and its dimensions with marketing capabilities, there is a significant positive relationship between cultural intelligence and its dimensions with technological capabilities, and there is a significant positive relationship between cultural intelligence and its dimensions with managerial capabilities in Jordanian commercial banks. Under the light of the results achieved, the study presented a number of recommendations, the most important recommendations include:Individuals in the Jordanian commercial banks should to have awareness of cultural diversity, a high level of understanding of the differences between the diverse cultures and the ability to analyze cultural elements in the work environment, which leading to enhance what possesses these banks of resources, capabilities and competencies that needs to improve its performance and to achieve its objectives and its mission.