أثراستخدام مواقع التواصل الاجتماعي على كفاءة الإعلانات الإلكترونية في مؤسسات تمويل المشاريع الصغيرة ومتوسطة الحجم في مدينة عمان: دراسة تطبيقية

عدي عايد الخبايبه, شادي ارشيد الصرايرة

Abstract


هدفت هذه الدراسة إلى معرفة أثر استخدام مواقع التواصل الاجتماعي (الفيسبوك، تويتير، أنستغرام، وقوقل) على كفاءة الإعلان الإلكترونيّ بأبعاده؛ خصائص الإعلان الإلكترونيّ، محفزات الإعلان الإلكترونيّ، محتوى الرسالة الإعلانية الإلكترونيّة، والصورة الذهنية، في مؤسسات التمويل الحكومية في عمان. ولغايات تحقيق أهداف الدراسة، اتبع الباحث، وجمعت البيانات باستبانة صممت خصصياً لأغراض الدراسة وتم التاكد من مصداقيتها وثباتها، وزعت على (269) مبحوثا من الإدارات العليا والوسطى والدنيا في مؤسسات التمويل الحكومية. وتوصلت الدراسة إلى النتائج التالية؛ أن مستوى استخدام مواقع التواصل الاجتماعي في مؤسسات التمويل الحكومية جاءت بدرجة مرتفعه وبنسبة (62.6%)، حيث احتل بُعد قوقل المرتبة الأولى وبدرجة مرتفعة وبنسبة (79.0%)، وجاء بُعد الفيسبوك في المرتبة الثانية وبنسبة مئوية (74.8%)، وتويتير في المرتبة الثالثة وبنسبة (55.2%)، وآنستغرام في المرتبة الرابعة والأخيرة وبدرجة استخدام متدنية ونسبة (40.2%). أما فيما يتعلق بكفاءة الإعلان الإلكترونيّ؛ فاحتل بُعد محفزات الإعلان الإلكتروني المرتبة الأولى وبدرجة مرتفعة ونسبة (79.6%)، بينما جاء بُعد محتوى الرسالة الإعلانية الإلكترونية في المرتبة الرابعة والأخيرة وهو أقل الأبعاد موافقة وبنسبة (76.4%)، كما توصلت الدراسة إلى وجود أثر معنوي لاستخدام موقع قوقل وبالمرتبة الأولى من قبل المبحوثيين.

This study aimed at identifying the impact of using the Social Media; (Facebook, Twitter, Instagram and Google) on the efficiency of the electronic advertising and its dimensions; e-advertising characteristics, incentives of electronic advertising, content of electronic advertising and mental image in governmental funding institutions in Amman. In order to achieve the objectives of the study, the research used analytical descriptive method and a questionnaire was developed specifically for the current study and its validity and relibiity were confirmed. It distributed on (269) respondents from the upper, middle and lower staff departments in the governmental funding institutions. The results showed that the levels of using the social media in the governmental funding institutions were respectviliy: Google came at first rank (79.0%), Facebook at the second rank (78.4%), Twitter at the third ranked (55.2%), and finally Instagram at the fourth rank (40.2%) with a low and a weak use. In addition, the efficiency levels of the electronic advertising were respectivly; the dimension of incentives of electronic advertising came at first rank (79.6%); on the other hand, the dimension of content of electronic advertising came at the fourth ranked (76.4%) and it was the lowest acceptable dimension. As for the result of the test of the main hypothesis; there is positive impact on using Google as it was ranked the first by the respondents in governmental funding institutions.

Keywords


مواقع التواصل الاجتماعي، كفاءة الإعلانات الإلكترونية، مؤسسات تمويل المشاريع الصغيرة ومتوسطة الحجم. Social media, efficiency of E-advertisements, SMES institutions.

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DOI: http://dx.doi.org/10.35682/1658

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MUTAH UNIVERSITY